Where we are at as we enter a new funding period and financial year.
Shared Digital Guides is the new name for Service Recipes. The name is plain but I think its accuracy has power.
This is based on feedback from usability testing sessions. We’ve written about why.
Currently: Charities share step-by-step guides to how they use digital tools.
In April we may change this but its good enough.
Keywords include: reuse, share, digital, tools, step-by-step, charities, non-profits, learn, adapt
Guides are easier to explain since they stopped being recipes.
A guide is a description of how a charity used a digital tool to improve service experience for their users or to help their internal operations run better. It’s written in a way that shows the tools used, their cost and the step by step process the organisation went through to start and continue using it.
Guide criteria are broad. Any digital tool or software counts. They could be using it:
The best ones will be low or no cost.
The service is a website that hosts all the guides. Users can browse or search for guides. Search is configured to pull results from the guide title, descriptor and organisation description.
In the future we might properly introduce filter functions and a tagging system based on a as-yet-decided taxonomy. Establishing a taxonomy based on words and terms people use is tricky which is why we have hidden tags for the time being.