<aside> 🔍 Welcome!

This course is an introduction to digital service design, its processes and tools. It will show you a quick and effective way to (re)design your processes, services and products.

It is:

• Interactive: you’ll receive exercises to apply to your own project. You can pause while you carry these out before moving on to the next one. You don’t have to do this alone - you can work with others in your team on a shared challenge.
• Experiential: you’ll use real-life examples from your services/processes/products so that by the end you have an improved process and a plan to test a prototype.
• Self-serve: go at your own pace. Including doing the exercises the course should take you about 10 hours spread over however many days you decide (most folks take 5-10 working days).

You access the content through the arrow toggles on the left of the chapter headings.

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Introduction

Part One

<aside> 🔍 This gets you ready to do some research to understand the needs of your users. You should be able to complete this section in a day after which you’ll undertake user research on your project.

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Exercise 1: Knowledge board

Exercise 2: Outcomes

Exercise 3: User Needs statement

Exercise 4: Inspiration board

Exercise 5: User research

Part two

<aside> 🔍 In Part 2, you’ll be guided through the remaining steps in the design process. You’ll focus on developing a basic prototype you can test to deliver your service.

Before you start, you'll ideally have done part one of this course as well as a few user research interviews to find out about their needs and behaviours.

The first exercise will help you start to make sense of what your users have told you.

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Exercise 6: Making sense of user research

Exercise 7: Generating Ideas

Exercise 8: Taking your idea forward

Next steps

Well done for completing the Design Hop and your introduction to digital service design. You now understand the basic process.

To take your next steps on this journey head back to the framework or visit CAST’s Digital Toolkit - a set of tools and resources for anyone in the nonprofit sector who wants to learn about digital design and hone their skills. The Toolkit is based on methods that have been tried and tested with over 500 charities.

<aside> 💡 Stay in touch - the Design Hop was created by CAST - we’re a charity helping other organisations to use digital for social good.

If you found the course useful you can sign up for our occasional updates including on new training and user research opportunities.

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